Delivery & Return

Delivery & Return Policy

Welcome to our website for Samsung products! We strive to ensure that your experience with us is smooth and satisfactory. Below are our delivery and return policies:

Delivery Policy

• Nairobi Deliveries:
  We offer same-day delivery within Nairobi for all orders placed before 4 PM. Your Samsung products will be delivered within 3 hours of order confirmation.
• Other Counties:
  For deliveries outside Nairobi, you can expect your order to arrive within 1–2 days. The exact delivery time depends on your location and the chosen delivery method. We will share a tracking link and expected schedule once your order is dispatched.
• Shipping Confirmation:
  You will receive an email or SMS confirmation once your order is dispatched, including delivery details and a tracking number where applicable.
• Delivery Charges:
  Delivery charges may vary depending on your location and the nature of the products ordered. During checkout, all applicable fees will be clearly listed.

Return Policy

• Eligibility Window:
  If for any reason you are not satisfied with your purchase, you can request a return within 3 days of delivery.
• Condition of Returned Items:
  Returned products must be unused, in their original packaging, and include all accessories, manuals, and the original receipt or proof of purchase.
• How to Return:
  To initiate a return, please contact our customer support team within 3 days of receiving your order. We will guide you through the process and provide instructions for return pickup or drop-off.
• Refunds & Exchanges:
  Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Approved refunds will be processed promptly using your original method of payment.

Contact Us

If you have any questions about deliveries, returns, or our policies, please contact our support team through the options provided on our Contact page. We’re here to help!

Thank you for shopping with us!