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Galaxy Brandstore FAQ Page: Everything You Need to Know

Galaxy Brandstore FAQ Page – Your Ultimate Guide [Updated 2025]

Orders & Delivery FAQs

How do I place an order on Galaxy Brandstore?

Placing an order is quick and easy:

  1. Visit www.galaxybrandstore.com
  2. Browse and choose your desired product
  3. Click “Add to Cart”
  4. Proceed to checkout and fill in your delivery details
  5. Choose your preferred payment method
  6. Confirm the order

Tip: You’ll receive an email confirmation with your order number once your purchase is successful.

How long does delivery take in Kenya?

We offer fast and secure delivery across Kenya. Typical delivery times are:

  • Nairobi: 24–48 hours
  • Other major towns: 2–3 business days
  • Remote areas: 3–5 business days

We work with reliable courier partners to ensure your order gets to you safely.

Can I track my order?

Yes. After your order is dispatched, you’ll receive a tracking number via SMS or email. You can visit our tracking page or the courier’s website to follow your package.

What if my delivery is delayed?

While we strive for timely delivery, occasional delays may occur due to weather, strikes, or logistical issues. If your order is delayed:

We will respond promptly and help you resolve any issues.

Payments & Pricing FAQs

What payment methods does Galaxy Brandstore accept?

We offer multiple secure payment options:

  • M-PESA Paybill (for mobile payments)
  • Cash on Delivery (available in select locations)
  • Visa/Mastercard (for card payments)
  • Bank Transfers

Note: All payments are encrypted for your security.

Is it safe to pay online on Galaxy Brandstore?

Yes. Our website uses SSL encryption to secure your data. We also partner with trusted payment gateways to ensure maximum safety and privacy.

Do prices on the website include VAT?

Yes. All product prices are inclusive of VAT and reflect the final amount you will pay.

Can I get a discount or coupon?

Yes. We frequently offer:

  • First-time buyer discounts
  • Flash sale promotions
  • Holiday deals

Subscribe to our newsletter or follow us on Instagram to never miss a deal.

Returns, Refunds & Warranty FAQs

What is your return policy?

We have a 30-day return policy. To be eligible for a return:

  • The product must be unused
  • It should be in its original packaging
  • Include all accessories/manuals

Note: For hygiene reasons, we do not accept returns on opened earbuds or headphones unless faulty.

How do I initiate a return?

To return an item:

  1. Email us at smartprices.kenya@gmail.com with your order number
  2. State your reason for return and attach photos if necessary
  3. We’ll arrange for pickup or ask you to drop it off at our partner depot

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned product.

Are Galaxy Brandstore products covered by warranty?

Yes. All electronics sold by us come with manufacturer warranties, usually lasting 12 months. You can also contact us for help claiming your warranty if needed.

Product Authenticity & Support FAQs

Are your products genuine?

Yes. At Galaxy Brandstore, we guarantee 100% authentic Samsung products. We are an authorized dealer in Kenya and source directly from Samsung distributors.

It is important to verify the store and request a receipt for assurance.

Do you offer support for setup and usage?

Yes. We offer:

  • In-store support for setup
  • Phone guidance for basic installations
  • Detailed manuals and links to official support pages like Samsung Support Kenya

We can also help with phone configurations, app installations, and accessories pairing.

What if I receive a defective product?

If your item is faulty upon delivery:

  • Contact us within 48 hours
  • Share unboxing photos or videos
  • We’ll assess and either replace or refund the item based on our policy

Shipping Locations & Store Information

Where is Galaxy Brandstore located?

We are based in Nairobi, Kenya, and deliver across the country. You can also visit our physical location:

Address: Galaxy House, Moi Avenue, Nairobi
Business Hours: Monday to Saturday, 8 AM – 8 PM

Do you ship outside Kenya?

Currently, we deliver within Kenya only. However, we are working on expanding to neighboring countries. For updates, follow our Facebook page.

Can I buy in bulk?

Yes. For bulk or corporate purchases:

Account & Customer Service FAQs

Do I need to create an account to shop?

No. You can checkout as a guest. However, creating an account allows you to:

  • Track orders
  • Save delivery addresses
  • Receive exclusive offers

How do I reset my password?

Click “Forgot Password” on the login page. You’ll receive an email with a secure link to reset your password.

How can I contact Galaxy Brandstore?

We are always ready to assist you.

Bonus FAQs

Do you sell accessories?

Yes. We stock:

Check out the Accessories section on our website.

How often do you update stock?

We update our inventory on a weekly basis. If an item is out of stock, you can click “Notify Me” to receive an alert when it becomes available again.

Can I change my delivery address after placing an order?

Yes. You can change your delivery address before the item is dispatched. Contact us as soon as possible to update your information.

Final Thoughts

The Galaxy Brandstore FAQ page is designed to give you clarity, confidence, and convenience. From placing your first order to understanding return policies and product warranties, we are here to support you every step of the way.

With authentic Samsung products, competitive prices, and dedicated customer service, Galaxy Brandstore is your trusted online shopping destination in Kenya.

Still have questions? Reach out to our friendly support team today at smartprices.kenya@gmail.com or call +254712939925 and experience smooth, stress-free shopping at GalaxyBrandstore.com.

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