Accounts & User Guide

Galaxy Brandstore: Accounts & User Guide

Last Updated: July 4, 2025
Access: galazybrandstore.com/my-account
Support: +254712939925 (WhatsApp) | smartprices.kenya@gmail.com

1. Why Create an Account?

• 🛒 Save cart items for later

• 📦 Track orders in real-time

• ✨ Get personalized Samsung deals

• 💳 Faster checkout with saved addresses

• 🎁 Exclusive loyalty points (1 point = KSh 10 off)

2. How to Create Your Account

Step-by-Step:

1. Click Sign Up (top-right corner on any page)

2. Choose method:

   • Option A: Email (Enter email → set password → verification link)

   • Option B: M-Pesa (Enter phone number → verify via SMS code)

3. Complete Profile:

   • Add shipping address (Nairobi CBD? Save for free delivery!)

   • Upload profile photo (optional)

⏱️ Time: 90 seconds | ✅ No ID required for basic accounts

3. Navigating Your Dashboard

4. Key Account Features

• One-Click Reordering:
  Repurchase past Samsung items instantly (e.g., phone cases, chargers).

• Kimathi Store Pickup Alerts:
  Get SMS when in-store reservations are ready.

• Warranty Tracker:
  Auto-log Samsung device warranties by scanning receipt.

5. Security & Safety

• 🔐 Two-Factor Authentication (2FA):
  Enable via SMS or Authenticator app for orders >KSh 20,000.

• 🚨 Suspicious Activity Alerts:
  We’ll call you if login detected from new device.

• 🔄 Password Rules:

  • Change every 90 days

  • 8+ characters with number/symbol

⚠️ Never share: OTPs, M-Pesa PINs, or ID copies via email.

6. Troubleshooting Guide