Galaxy Brandstore Shipping & Delivery Policy
Last Updated: July 4, 2025
Contact: +254712939925 | smartprices.kenya@gmail.com | Superior Center, Kimathi St, Nairobi
1. Delivery Zones & Timelines
| Location | Delivery Time | Fee (KSh) |
|---|---|---|
| Nairobi CBD | Same day (order by 2PM) | Free |
| Westlands/Kilimani | 1-2 business days | 250 |
| Thika/Kiambu | 2-3 business days | 450 |
| Outside Nairobi | 3-5 days (via G4S) | Quote-based |
📦 Large Appliances (TVs/Fridges): +24 hrs for specialized handling.
2. Order Processing
Confirmation: SMS/WhatsApp sent within 30 mins of order.
Dispatch:
In-stock items: Shipped same/next business day.
Pre-orders: Delivered within 3 days of Samsung restock.
Tracking: Live SMS updates + driver contact via Sendy.
3. In-Store Pickup (Superior Center, Kimathi)
Hours: Mon-Sat (9AM-6PM), Sun (11AM-4PM).
Process:
Select “Pick Up” at checkout.
Wait for “Ready for Pickup” SMS (typically 2hrs).
Present ID + order confirmation at counter.
4. Samsung Product Handling
Phones/Watches: Sealed in tamper-proof bags with warranty cards.
TVs/Appliances:
Professional installation available (+KSh 1,500).
Original packaging retained for 7 days (simplifies returns).
Batteries: Shipped compliantly via road transport only.
5. Payments & Security
Accepted Methods:
M-Pesa
Credit/Debit Cards (SSL encrypted)
Cash on Delivery (CBD/Westlands)COD Notes:
50% deposit required for orders >KSh 100,000.
Driver carries POS machine for balance payments.
6. Damaged/Missing Shipments?
Refuse delivery if the package is broken.
Email
smartprices.kenya@gmail.comwithin 24hrs with:
» Order number + photo evidence
