Data Protection

Privacy Policy

At Galaxy Brand Store, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information when you visit our store or purchase our products.

GDPR Compliant | Data Protection | Your Privacy Rights Protected

Privacy Policy

1. Introduction & Scope

Welcome to Galaxy Brand Store's Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you visit our store at Superior Center, Kimathi Street, Nairobi, or purchase our products.

Policy Scope

This policy applies to all personal data collected through:

In-store purchases and transactions
Product consultations and sales
Warranty registrations and claims
Customer support interactions
Marketing communications
Website and digital platforms

We are committed to complying with applicable data protection laws, including the Data Protection Act of Kenya and GDPR principles where applicable.

2. Information We Collect

We collect various types of information to provide you with our products and services and improve your shopping experience:

Personal Information

Full name and contact details
Email address and phone number
Physical address for delivery
Government ID for warranty
Payment information

Product Information

Device model and serial number
Purchase date and location
Product preferences and interests
Warranty status and claims
Technical specifications

Transaction Data

Purchase history and receipts
Payment methods and records
Delivery and shipping details
Warranty registrations
Customer preferences

Data Collection Methods

We collect information through:

Direct Interactions: When you make purchases, request consultations, or provide information in-store
Automated Technologies: Through our website and digital platforms
Third Parties: From Samsung for warranty purposes or authorized partners
Public Sources: Business directories and public records for corporate services

3. How We Use Your Information

Your information helps us provide excellent service and improve your experience with Galaxy Brand Store:

Primary Uses

Sales Processing: To complete your purchases and transactions
Customer Support: To respond to inquiries and provide product assistance
Warranty Management: To register and process warranty claims with Samsung
Legal Compliance: To meet regulatory requirements and tax obligations
Security Purposes: To protect our store, assets, and customers

Analytical & Improvement Uses

Service Improvement: To enhance our retail services and customer experience
Product Analysis: To understand customer preferences and trends
Business Planning: For inventory management and sales optimization
Marketing (with consent): To inform you about promotions and new products

Legal Basis for Processing

We process your data based on:

Contract Performance: To fulfill our sales agreements with you
Legal Obligation: To comply with Kenyan laws and regulations
Legitimate Interests: For business operations and service improvements
Consent: For marketing communications and optional services

4. Data Sharing & Third Parties

We may share your information with selected third parties only for specific purposes:

Third Party	Purpose	Data Shared
Samsung Electronics	Warranty registration and claims	Device details, purchase info, contact details
Payment Processors	Transaction processing	Payment information, transaction amounts
Delivery Services	Product delivery	Name, address, contact number
Legal Authorities	Legal compliance	Required information for legal processes
Marketing Partners	Promotional campaigns	Contact information (with consent)

Data Protection Agreements

All third parties we work with are required to:

Sign data protection agreements
Implement appropriate security measures
Use data only for specified purposes
Delete data when no longer needed
Comply with applicable data protection laws

5. Data Security Measures

We implement robust security measures to protect your personal information:

Access Controls

Role-based access to customer data with strict authentication requirements

Encryption

Data encryption for storage and transmission using industry standards

Network Security

Firewalls, intrusion detection, and regular security audits

Staff Training

Regular data protection training for all employees

Security Breach Response

In the event of a data breach, we will:

Immediately investigate and contain the breach
Notify affected individuals as required by law
Report to relevant authorities if necessary
Implement measures to prevent future breaches
Provide guidance to affected individuals

6. Your Data Protection Rights

You have important rights regarding your personal data:

Your Right	Description	How to Exercise
Access	Request copies of your personal data	Submit written request to our store
Correction	Request correction of inaccurate data	Visit store with proof of correct information
Deletion	Request deletion of your personal data	Submit deletion request form
Restriction	Request restriction of processing	Contact our data protection officer
Portability	Request transfer of data to another organization	Submit portability request form
Objection	Object to processing of your data	Notify us of your objection

Response Time

We will respond to all legitimate requests within 30 days. There is no charge for exercising your rights, unless the request is unfounded or excessive.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children's Privacy

We do not knowingly collect personal information from children under 18 without parental consent.

Children's Data Protection

We do not target services to children under 18
Parental consent required for any child data collection
We verify age when data collection is necessary
Parents can review or delete children's information
Special protection for any children's data collected

If you believe we have collected information from a child without parental consent, please contact us immediately so we can take appropriate action.

9. Policy Updates & Changes

We may update this privacy policy periodically to reflect changes in our practices or legal requirements.

Update Notification

We will notify you of significant changes via email or store notice
The "Last Updated" date at the bottom will be revised
Continued use of our services after changes constitutes acceptance
Previous versions of the policy will be archived
Major changes allow for review period before implementation

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

For privacy-related inquiries or to exercise your data protection rights:

Data Protection Contact

Data Protection Officer: Privacy Team
Store Address: Superior Center, Kimathi Street, Nairobi
Phone: 0712 939 925 (Mon-Sat: 8AM-7PM)
Email: privacy@galaxybrandstore.com
In-Person: Visit our store during business hours

Regulatory Authority

You have the right to lodge a complaint with the Office of the Data Protection Commissioner in Kenya if you believe we have violated your data protection rights.

Questions About Your Privacy?

Our privacy team is ready to assist you with data protection inquiries, rights requests, or privacy concerns. We're committed to protecting your information.

Email Privacy Team Call: 0712 939 925

Privacy Policy