Terms & Conditions

Welcome to Galaxy Brand Store. These Terms & Conditions govern your purchase of Samsung products from our authorized store located at Superior Center, Kimathi Street, Nairobi.

We reserve the right to update, change, or replace any part of these Terms & Conditions at our sole discretion. It is your responsibility to check this page periodically for changes.

As an authorized Samsung retailer, Galaxy Brand Store offers genuine Samsung products with full manufacturer warranty and support.

2.1 Product Availability

All products are subject to availability. We reserve the right to limit the quantities of any products that we offer.

2.2 Pricing Information

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product without notice.

2.3 Payment Terms

We accept various payment methods including cash, credit/debit cards, and mobile payments. All payments must be made in Kenyan Shillings (KES).

All Samsung products purchased from Galaxy Brand Store come with manufacturer warranty as specified by Samsung.

3.1 Manufacturer Warranty

Samsung provides the following standard warranties:

• Smartphones: 12 months from date of purchase
• Tablets: 12 months from date of purchase
• Wearables: 12 months from date of purchase
• Accessories: 6 months from date of purchase
• Televisions & Monitors: 12-24 months (varies by model)
• Home Appliances: 12-24 months (varies by product)

Our return and refund policy is designed to be fair to our customers while complying with consumer protection regulations.

4.1 Return Policy

• Unused products in original packaging may be returned within 7 days of purchase
• Proof of purchase (receipt) is required for all returns
• Products must be in resalable condition with all accessories
• Defective products are handled under warranty terms

4.2 Refund Process

Refunds are processed within 7-14 business days and issued to the original payment method. Store credit may be offered as an alternative.

We are committed to providing excellent customer service and support for all our products.

5.1 Product Support

Our team provides assistance with:

• Product setup and configuration
• Basic troubleshooting guidance
• Warranty registration support
• Product demonstrations and consultations

5.2 Support Limitations

While we provide product support, complex technical issues may require contacting Samsung's official support channels for specialized assistance.

We are committed to protecting your privacy and personal information in accordance with data protection laws.

6.1 Information Collection

We collect information necessary for service provision, including contact details, purchase history, and warranty registration information.

6.2 Data Usage

Your information is used for:

• Purchase processing and order fulfillment
• Warranty registration and claims
• Communication regarding your purchases
• Improving our services

All content, logos, and materials associated with Galaxy Brand Store and Samsung are protected by intellectual property rights.

7.1 Trademarks

Samsung, Galaxy, and all related logos and product names are trademarks of Samsung Electronics Co., Ltd. All rights reserved.

7.2 Content Usage

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, use of our services, or access to our services without express written permission.

To the maximum extent permitted by law, Galaxy Brand Store shall not be liable for certain damages.

8.1 Limitation of Liability

Our liability is limited to the purchase price of the product in question. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of data or profits
• Damages from third-party products or services
• Events beyond our reasonable control

These Terms & Conditions shall be governed by and construed in accordance with the laws of Kenya.

9.1 Jurisdiction

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

9.2 Compliance

We comply with all applicable Kenyan laws and regulations, including consumer protection laws and data protection regulations.

For questions about these Terms & Conditions, please contact us: