Terms and conditions

1. Introduction

These Terms and Conditions govern your use of the Galaxy Brandstore website and services. By accessing or using our site, you agree to comply with these terms. Please read them carefully before making any purchase or browsing our content.

2. Company Information

Galaxy Brandstore is a registered mobile electronics retailer based in Kenya, specializing in Samsung phones, accessories, and repair services.

• Physical Address: Kimathi Street, Superior Center, Nairobi CBD
• Contact Email: smartprices.kenya@gmail.com
• Phone: +254 712 939 925

3. Eligibility

You must be at least 18 years old or be under the supervision of a guardian to use our website and make purchases.

By placing an order, you confirm that the details provided are accurate and complete.

4. Product Information

All products listed are genuine and sourced directly from Samsung-authorized distributors.

While we strive for accuracy, product images, descriptions, or prices may occasionally contain errors. We reserve the right to correct any inaccuracies without prior notice.

5. Pricing and Payments

All prices are listed in Kenyan Shillings (KES) and include applicable taxes.

Accepted payment methods include:

• M-Pesa
• Debit/Credit Card
• Bank Transfer (upon request)
• Cash on Delivery (Nairobi only)

Payment must be confirmed before shipping unless agreed otherwise.

6. Shipping and Delivery

We deliver products across Kenya. Nairobi orders typically arrive within 24 hours. Upcountry deliveries may take 2–4 working days.

Delivery fees are clearly stated at checkout. Delays caused by third-party couriers are not the responsibility of Galaxy Brandstore.

7. Refunds and Returns

We offer a 30-day return window for eligible products. Refunds are issued after inspection and approval.

Non-returnable items include:

• Perishable goods
• Intimate or sanitary items
• Digital downloads
• Opened CDs/DVDs or used electronics

See our Refund and Returns Policy for full details.

8. Warranty Policy

All Samsung products come with the official Samsung Kenya warranty.

Warranty terms vary by device. Repairs done in-house carry a service-specific warranty, detailed at the time of service.

Proof of purchase is required for all warranty claims.

9. User Account and Responsibilities

You may be required to create an account to complete purchases. You are responsible for maintaining the confidentiality of your login credentials.

Any activity under your account is assumed to be yours unless reported otherwise.

10. Intellectual Property Rights

All website content—including text, graphics, logos, images, and layout—is the property of Galaxy Brandstore or its licensors.

You may not use, copy, or distribute any part of the site without written permission.

11. Acceptable Use

By using our website, you agree not to:

• Engage in fraudulent activities
• Post or share offensive content
• Use automated bots or scripts to access or scrape the website
• Interfere with the operation or security of the website

We reserve the right to block access or report misuse.

12. Limitation of Liability

Galaxy Brandstore shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the website or products.

Our maximum liability will not exceed the total amount paid by you for the specific product or service.

13. External Links

We may provide links to external sites for your convenience. Galaxy Brandstore is not responsible for the content or practices of any third-party websites.

Use them at your own risk.

14. Modifications to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with the revised effective date.

Your continued use of the website implies agreement to the updated terms.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Kenya.

Any legal disputes will be subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact:

Galaxy Brandstore
Kimathi Street, Superior Center, Nairobi CBD
Phone: +254 712 939 925
Email: smartprices.kenya@gmail.com
Website: www.galaxybrandstore.com