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Support Center
Get In Touch
Contact Galaxy Brand Store
Have questions about our Samsung products or need assistance with your purchase? Our expert team is ready to help you with any inquiries about devices, accessories, or our premium retail experience.
Contact Information
Our Location
Superior Center, Kimathi Street
Nairobi, Kenya
Ground Floor, Suite 12
Business Hours
Monday - Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Sunday
10:00 AM - 4:00 PM
Public Holidays
10:00 AM - 3:00 PM
Send Us a Message
Fill out the form below and our team will get back to you within 2 business hours. For urgent inquiries, please call us directly.
Our Location
Superior Center, Kimathi Street, Nairobi
Frequently Asked Questions
What are your delivery options?
We offer free in-store pickup, same-day delivery within Nairobi CBD, and nationwide shipping for all Samsung products purchased from our store.
Are your products genuine Samsung?
Yes, as an authorized Samsung retailer, all our products are 100% genuine with full manufacturer warranty and support.
What is your return policy?
We offer a 7-day return policy for unused products in original packaging. Defective products are covered under Samsung's warranty terms.
Do you offer financing options?
Yes, we offer flexible financing options through partner banks and credit facilities. Visit our store for personalized consultation.
Do you have products in stock?
We maintain a comprehensive inventory of the latest Samsung products. Call us to check availability of specific models or visit our store to see our full range.
Do you offer device setup assistance?
Yes, we provide free device setup and data transfer assistance for all purchases made at our store. Our experts will help you get started with your new Samsung device.