Shipping Policy

Thank you for shopping with Galaxy Brand Store. We are committed to delivering your orders quickly and reliably across Kenya.

1. Shipping Locations

Currently, Galaxy Brand Store only delivers within Kenya.

We do not offer international shipping at this time.

2. Shipping Fees

Our shipping rates are as follows:

• Nairobi and all Other counties within Kenya: KSh 500 delivery fee Flat rate

Shipping costs are calculated at checkout and added to your order total.

3. Delivery Time

• Within Nairobi:

  • Same-day delivery for orders placed before 5:00 PM

• Other counties in Kenya:

  • Delivery typically takes 1–2 business days

Delivery times may vary slightly depending on location, weather conditions, or courier delays.

4. Order Processing

Orders are processed once payment is confirmed. Orders placed after 5:00 PM may be processed on the next business day.

5. Delivery Confirmation

Once your order has been dispatched, you may receive a confirmation message or call regarding the delivery.

Please ensure the shipping address and contact number provided during checkout are accurate.

6. Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to:

• High order volumes

• Weather conditions

• Courier or transport delays

We appreciate your patience in such situations.

7. Failed Deliveries

If a delivery attempt fails due to incorrect address details or unavailability of the customer, our team may contact you to reschedule delivery.

Additional delivery charges may apply.

If you have any questions about shipping, please contact Galaxy Brand Store customer support +254712939925.