Return and refund policy

At Galaxy Brandstore, we believe shopping should feel safe, simple, and reassuring. Every purchase represents your trust in us — and we honour that trust by offering a clear, fair, and transparent Return and refund policy.

Return Period

You may request a return within 3 days after receiving your order. Returns requested beyond this period may not be accepted.

Return Conditions

To qualify for a return or refund under our Return and refund policy, please ensure:

• Item remains unused and in original condition
• Original packaging and accessories are included
• Proof of purchase or order number is provided

Non-Refundable Charges

Our Return and refund policy specifies these non-refundable charges:

• Delivery or shipping fees (unless item is defective or incorrect)
• Taxes or handling charges where applicable

Refund Process

Once your return is received and inspected under our Return and refund policy:

• You will receive confirmation of approval or rejection
• Approved refunds are issued to the original payment method
• Processing time depends on your payment provider

Exchanges

We replace products under our Return and refund policy only if:

• The item is defective
• The product arrived damaged
• You received the wrong item

Delivery Information

• Same-day delivery within Nairobi (orders confirmed early)
• 1–2 business days delivery across Kenya
• Secure packaging for safe handling

Return Shipping

Customers may cover return shipping costs under our Return and refund policy unless:

• The product was damaged on arrival
• An incorrect item was supplied

How to Request a Return

To initiate a return under our Return and refund policy, kindly contact our support team with:

• Your order number
• Item you wish to return
• Reason for return request

Our Promise to You

We understand that buying technology is an important decision. That's why every Return and refund policy at Galaxy Brandstore exists for one reason — your peace of mind.

When you shop with us, you are never alone. We stand behind every device, every accessory, and every customer experience.