Contact Us - Galaxy Brandstore | Samsung Products Retailer Kenya
We're Open Today

We're Here
to Help You

Questions about a Samsung device, an order, or our store? Reach our team in Nairobi — we respond fast.

Mon–Sat 8 AM – 7 PM
Sun 10 AM – 4 PM
Kimathi St Superior Center, G7
7-Day Return Policy

Get in Touch

Contact Information

Our Store

Superior Center, Suite G7
Kimathi Street

Nairobi, Kenya

Phone

+254 712 939 925 Available during business hours

WhatsApp

+254 712 939 925 Quick replies, 8 AM – 7 PM

Business Hours

Monday – Saturday8:00 AM – 7:00 PM
Sunday10:00 AM – 4:00 PM
Public Holidays10:00 AM – 3:00 PM

Send a Message

How can we help?

Fill in the form below and we'll get back to you as soon as possible — usually within a few hours during business hours.

Your information is kept private and will only be used to respond to your enquiry. We do not share your data with third parties. See our Privacy Policy.

Common Questions

Frequently Asked Questions

Are your products genuine Samsung?

Yes. We sell only genuine Samsung products sourced through authorised distributors. All devices come with official Samsung manufacturer warranty.

Do you offer financing options?

We offer financing through partner banks and mobile money options. Visit our store or call us for a personalised consultation.

Do you have products in stock?

We maintain live inventory. Call +254 712 939 925 to check a specific model, or visit our store to see the full range on display.

Do you offer device setup?

Yes — free device setup and data transfer assistance is included with every purchase made in-store. Our team will have you up and running immediately.

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