Return & Refund Policy

At Galaxy Brand Store, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

1. Return Period

You may request a return within 3 days of receiving your order.

Requests made after 3 days from the delivery date may not be accepted.

2. Return Conditions

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be returned with original packaging and tags

• Proof of purchase (order number or receipt) is required

Items that show signs of use, damage, or missing packaging may not qualify for a refund.

3. Non-Refundable Charges

Please note that:

• Duties and taxes are non-refundable

• Delivery/shipping fees are non-refundable unless the item is defective or incorrect

4. Refund Process

Once we receive and inspect the returned item:

1. We will notify you about the approval or rejection of your refund.

2. If approved, the refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider.

5. Exchanges

We only replace items if they are:

• Defective

• Damaged

• Incorrect item received

If you need an exchange, please contact us with your order number and photos of the item.

6. Delivery Information

For reference, our delivery timelines are:

• Within Nairobi: Same-day delivery for orders placed before 5 PM

• Other locations in Kenya: 1–2 business days

7. Return Shipping

Customers may be responsible for return shipping costs, unless the product received was damaged or incorrect.

8. How to Request a Return

To initiate a return, please contact our support team with:

• Your order number

• The item(s) you wish to return

• The reason for return

We will provide instructions on how to complete your return.