Terms & Conditions

These Terms & Conditions apply to everyone who buys from or uses the services of Galaxy Brandstore, Superior Center, Shop G7, Ground Floor, Kimathi Street, Nairobi, Kenya. They cover purchases made in our shop, by phone or WhatsApp, and online at galaxybrandstore.com.

We may update these terms from time to time. The version on this page on the day you place your order is the one that applies to that order.

2.1 Genuine products

We sell genuine, brand-new and sealed Samsung phones, tablets, watches and accessories, and inspected renewed (refurbished) phones where clearly marked. You can check a device’s IMEI before you pay.

2.2 Product information

We try to keep descriptions, photos and specifications accurate. Some images and specifications come from Samsung and may vary slightly by model and market.

2.3 Availability

All products are subject to stock. If an item you ordered is not available, we will contact you to offer an alternative or a full refund.

2.4 Order confirmation

An online order is confirmed when we accept it and contact you, or when we dispatch it. We may decline or cancel an order, for example if a product is out of stock or there is a pricing error. If we cancel, you get a full refund of anything you paid.

3.1 Prices

All prices are in Kenyan Shillings (KES). Prices can change without notice, but the price shown when you place your order is the price you pay. If a price is clearly wrong because of an error, we will contact you before processing the order.

3.2 Payment methods

• M-Pesa and card payments through PesaPal
• Cash in our shop
• Cash on delivery — available for Nairobi deliveries only

• Delivery fee: KSh 500 flat rate anywhere in Kenya.
• Nairobi: same-day delivery for orders confirmed before 5:00 PM (Monday to Saturday).
• Other counties: 1–3 business days. Remote areas may take longer.
• Free pickup: choose “Pickup at the shop” at checkout and collect from Superior Center, Shop G7, Ground Floor, Kimathi Street, Nairobi. Please bring your order number.
• We deliver within Kenya only.

Full details are in our Shipping policy.

Each product page shows which warranty applies. Please check it before you buy.

Warranty does not cover damage from accidents, drops, liquid, misuse, unauthorised modifications or normal wear and tear. Samsung warranty claims are subject to Samsung’s own terms. We are happy to help you with the process.

We accept returns for items that are faulty, damaged on arrival, or not the item you ordered, if you contact us within 3 days of receiving or collecting your order. Include the original box, accessories and proof of purchase. We do not accept returns for change of mind, or for opened or used items that are not faulty.

For an accepted return we replace the item with the same model. If we cannot, we refund you in full to your original payment method. Processing time depends on your payment provider.

Full details are in our Return and refund policy.

• We give a price before we start any repair. Diagnosis is free.
• Every repair carries a 3-month in-store repair warranty on the part we fitted and our workmanship. It does not cover new physical or liquid damage after the repair.
• Please back up your data before handing in your device. We are not responsible for data loss during repair.
• Some faults may be found only after the device is opened. We will contact you before doing any extra work.
• Devices not collected within 60 days after we tell you the repair is ready may be disposed of, after we have tried to contact you.
• Repairing a device may affect any remaining Samsung manufacturer warranty. If your device is still under Samsung warranty, ask us first.
• Galaxy Brandstore’s repair service is our own and is separate from Samsung’s own service network.

We collect only the information we need to process your order, delivery, warranty or repair. We handle personal data in line with Kenya’s Data Protection Act, 2019. See our Privacy Policy for details.

Samsung, Galaxy and related product names and logos are trademarks of Samsung Electronics Co., Ltd. They are used on this website only to identify the products we sell and repair. Galaxy Brandstore is not owned or operated by Samsung.

The text, photos and design of this website belong to Galaxy Brandstore unless stated otherwise. Please do not copy them without our written permission.

We are responsible for providing the products and services you pay for with reasonable care. Our liability for any order is limited to the amount you paid for that product or repair. We are not responsible for indirect losses such as loss of data, income or profit, or for delays caused by events outside our control.

These terms are governed by the laws of Kenya. Any dispute will be handled by the courts of Nairobi, Kenya. We will always try to resolve a problem with you directly first, so please contact us.

Galaxy Brandstore
Superior Center, Shop G7, Ground Floor, Kimathi Street, Nairobi, Kenya
Phone / WhatsApp: 0712 939 925
Email: info@galaxybrandstore.com
Hours: Monday – Saturday, 8:00 AM – 7:30 PM. Closed Sunday.