Shipping Policy

1. Shipping Locations

Galaxy Brandstore proudly delivers genuine Samsung devices and accessories across all 47 counties in Kenya. From Nairobi to Mombasa, Kisumu to Eldoret — your order is handled with care every step of the journey.

2. Delivery Charges

We believe in transparency and simplicity. Every order is shipped using a clear and consistent delivery structure.

• KSh 500 flat delivery fee anywhere in Kenya
• No hidden handling costs
• Shipping automatically calculated at checkout

3. Delivery Timelines

Your excitement matters to us — which is why speed is part of our service experience.

• Nairobi: Same-day delivery for orders confirmed before 5:00 PM
• Other Counties: 1–2 business days depending on location
• Major towns often receive next-day delivery

Delivery timelines may vary slightly due to weather conditions, courier schedules, or remote locations.

4. Order Processing

• Orders confirmed before 5 PM qualify for same-day dispatch
• Orders after 5 PM are processed the next business day
• Weekend orders are processed on Monday

Every order undergoes quality verification to ensure you receive authentic Samsung products ready to use.

5. Delivery Confirmation

• You receive confirmation once your order is dispatched
• Delivery agents contact you before arrival
• Accurate phone number and address ensure faster delivery

6. Possible Delays

While we aim for perfection, delays may occur due to:

• High seasonal demand
• Weather or transport disruptions
• Remote delivery locations
• Courier network delays

Our team always keeps you informed should any delay arise.

7. Failed Delivery Attempts

If delivery cannot be completed because of:

• Incorrect address details
• Unavailable recipient
• Unreachable contact number

Our support team will arrange redelivery. Additional delivery charges may apply where repeated attempts are required.