Book your Samsung phone repair in Nairobi CBD by WhatsApp or a call to 0712 939 925, or simply walk in. Send us your phone model and the problem, and we will tell you the price and when to come. Diagnosis is free, we use quality-tested parts, and every repair comes with a 3-month in-store repair warranty.

Book on WhatsApp Call 0712 939 925

How to book a Samsung repair

1. Send us a WhatsApp or call 0712 939 925. Tell us your phone model (for example Galaxy A55 or S24 Ultra) and what is wrong.
2. Add a photo if you can. A picture of the cracked screen or the damage helps us confirm the right part.
3. We confirm the price and a time. We check that the part is in stock so you do not make a wasted trip.
4. Come to the shop. Superior Center, Shop G7, Ground Floor, Kimathi Street, Nairobi CBD.

Walk-ins are welcome too. Booking ahead simply saves you waiting.

Repairs we do

Repair	Usual time
Screen replacement	Usually while you wait
Battery replacement	Usually while you wait
Charging port repair	About 1 hour
Water damage	24 to 72 hours
Software problems	Depends on the issue

Times depend on the model and on the part being in stock. We confirm the time when you drop off the phone.

Popular screen replacement prices

• Galaxy A15 screen replacement: KSh 8,500
• Galaxy A17 screen replacement: KSh 9,000
• Galaxy A55 screen replacement: KSh 13,000
• Galaxy A56 screen replacement: KSh 15,000
• Galaxy S23 Ultra screen replacement: KSh 35,000
• Galaxy S25 Ultra screen replacement: KSh 35,000

See every model in our Samsung screen replacement price guide. Not sure what kind of screen you are getting elsewhere? Read original vs copy Samsung screens.

Before you bring your phone

• Back up your photos and chats if the phone still turns on.
• Remove your SIM card, memory card and phone case.
• Be ready to unlock the phone so we can test it after the repair.
• If your phone is still under the 24-month Samsung warranty, tell us first. We will help you with your Samsung warranty claim.

Opening hours and location

Galaxy Brandstore, Superior Center, Shop G7, Ground Floor, Kimathi Street, Nairobi CBD. Open Monday to Saturday, 8:00am to 7:30pm. Closed on Sunday. Learn more about our Samsung repair centre in Nairobi CBD.

Booking a repair: frequently asked questions

Do I need to book a Samsung repair?

No. Walk-ins are welcome. Booking on WhatsApp or by calling 0712 939 925 lets us confirm the part is in stock, so you wait less.

Is diagnosis free?

Yes. We check your phone for free and tell you the price before we start any repair.

How long does a screen replacement take?

Usually while you wait, once the part is confirmed in stock.

Is there a warranty on repairs?

Yes. Every repair comes with a 3-month in-store repair warranty.

Where is the shop?

Superior Center, Shop G7, Ground Floor, Kimathi Street, Nairobi CBD. Open Monday to Saturday, 8:00am to 7:30pm.